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Zigcast

Improving the user experience of an advertising mobile product
Research
User Testing
Wireframes
High - Fidelity UI
Prototype

My role

User Research, Wireframing & Visual Design.

Team

Obinna Momah, Bernard Gabriel

Platform

iOS Mobile

Category

Media & Advertising, SAAS

Duration

2 months
Introduction
Zigcast is a start-up digital signage company that seeks to empower individuals and businesses to reach and retain audiences in physical spaces with its modernized form of traditional marketing.

Small businesses believe that the investment in advertising is often seen as an expense as opposed to way of generating revenue. Currently, business owners with superior qualifications do not believe in the effectiveness of advertising. These owners lack the knowledge and skills to apply and trust digital marketing strategies.

PRoject scope

Small businesses believe that the investment in advertising is often seen as an expense as opposed to way of generating revenue. Business owners with superior qualifications tend to believe less in the effectiveness of advertising. These owners lack the knowledge and skills to apply and trust digital marketing strategies.

I worked with Bernard, another product designer to create an application to make it easier for business owners to gain access to physical spaces to advertise their products and services.

Market Research

During research, we understood small business have been turned off by digital signage as a working solution for themselves. Most view investment in advertising is often seen as just as expense instead of a means to generate revenue.

On the other hand, business owners with superior qualifications tend to believe less in the effectiveness of advertising. Small businesses face a huge challenge that is decisive to their future: investing enough in advertising in order to be able to compete effectively in the marketplace, versus the lack of data that supports the benefits of advertising.

Here are some data from the current market.
Fig 1 - Market Research

COmpetitive advantage

We compared applications that utilized similar functions like Uber, Yelp & Instacart. We measured our ideas for the application with current consistency standards as it is safe to assume people use other digital products than yours.

Optisign was already a big player in the same market. We reviewed their current features and picked out features we found useful such as having the option to pick from multiple screen size options
Fig 1.1 - Competitive Advantage

User Insights

A remote interview was conducted amongst a total of 5 participants to test the initial product. Participants were tested on a set of tasks while their interaction with the platform were observed to find out their pain points.
Fig. 1.3 - Old prototypes

Creating a Solution

Sketches were drawn up, along with a user flow which showed how users navigate the platform. We worked on lo-fidelity and hi-fidelity prototypes along with a mini UI kit which maintained the brand’s current colour scheme.

We created an efficient way of linking the process of creating an ad for the users and advertising it in an existing physical locations which we called campaign mode. Options to advertise in single or multiple locations and the ability to create new designs from a marketing template were features implemented along side the main product offering.
Fig. 1.3 - Old prototypes
Fig. 1.3 - Old prototypes
Fig. 1.3 - Old prototypes
Fig. 1.3 - Old prototypes

Feedback

Another round of interviews were conducted remotely with 5 participants in which users were encouraged to give feedback to help with iteration. A set of instructions were given to applicants as they onboarded the application while their progress were recorded. Participants were encouraged to voice out their thoughts as these actions were carried out. Here are some key changes that were made to the application.

COnclusion

During this project, we learned the significance of digital signage to small business owners. Our research showed that advertisers would be open to using the product as far as there is a transparency in its cost. Our MVP improved user’s experience making it more intuitive and visually appealing thanks to the changes being made.  
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